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Privacy Policy

Effective as of January 3rd, 2016

This Privacy Policy ("Privacy Policy") describes the policies and practices of Candex ("We," "Us," or "Candex") in connection with collection, use and disclosure of the personal information that you provide to Us or that may be generated by your use of our website, mobile applications and desktop applications (the "Service") as well as how you can update and control the use of information provided on the Website. This Privacy Policy does not apply to personal information that you provide to Us offline or that We collect from you offline. Please review carefully this Privacy Policy before making any use of the Service. Each use of the Service by you constitutes your consent to the collection, transfer, storage, disclosure and other uses of your personal information as described in this Privacy Policy. Any term not defined herein shall have the meaning assigned to it in the Terms of Use to which this Privacy Policy is incorporated by reference.

If you do not agree to abide by this policy or any future terms, you may not use the website. This Website is not directed to or intended for individuals under the age of 18.

  "Organizations" own all the data uploaded to Candex by its users.  An Organization is defined by your company's email domains.  For example, all users who sign up with a "" email address would be part of the Organization (“Internal Users”) and any users who do not share your company domain are not part of your Organization (“External Users”). To join an Organization, you must confirm an email with its domain and if you leave an Organization, you will not be able to take any of the Content that had been shared with you.   Companies may add users with emails from different domains than their own, and when this happens and subject to that users express consent, the resulting user account and access to the Content exchanged theirin will always belong to that Organization. 

Collection of Information. 
When you create an account with Us in order to use the Service, you will be asked to provide certain personally identifiable information about yourself such as your name, title, phone numbers, location, email address and password. Except as explained in this Privacy Policy, we will not give such information to third parties without your approval. Except as described above, We do not collect or require you to furnish personally identifiable information. You may choose not to provide certain identifiable information we request. Please be advised that in certain cases, if you decide not to provide such information or enable certain features you might not be able to complete the applicable registration process, or use certain features of the Service.

Content. Content is any data, including all text, payment details, invoices, sound, software or image files that you provide, or are provided on your behalf to Us through your use of the Services. We make no claim of ownership in your Content.  Except as provided in this privacy statement or described in your agreements, we only use Content to provide and enhance the Services. We don’t share your Content with advertisers, or with anybody else except in the very limited circumstances described in the “Sharing Your Information” section below.

 Requisitions.  Content exchanged in a requisition can only be accessed by those invited and Content added can be deleted for only 10 minutes after its creation. Unless otherwise noted on acceptance, access to all Content exchanged within a Canpay is controlled by two different companies and the Content is immutable to both sides.  

 Briefings.  Each requisition can include a briefing to summarize the purpose, participants, governing terms, and payments. Briefings can be accessed by all private teams where you have membership. If you leave a team, your Briefing will remain accessible to the team you were on when you created it and it will also be available to any new teams you may join.  If you make your Briefing confidential, it can only be accessed by administrators and other Internal Users who you invite to the underlying Requisitions.  Your Company may decide to limit access to Briefings or to certain parts of Briefings such as the payment information. 

Team Channels.  All Content added to Team Channels can be accessed by anyone in your Organization or within specific private teams that you select on Channel creation.   Anyone in a Team Channel can invite Internal Users to participate but External Users can only be added by company or team administrators. Only administrators can delete Team Channels or convert them to Private Channels. Any user can delete previous Content at any time and that Content would be hidden from all involved users.

Private Channels.  Content exchanged in a Private Channel can only be accessed by those invited and Content added can be deleted for only 10 minutes after its creation.  Internal Users invited to your Channel’s group can add other participants unless you restrict, which means that only leads can add others.  In no event can External Users invite other people into your Channel.  Leads on a Channel can remove anyone at any time which removes their access to the Contents and leads can delete the Channel for all users with access. 

Direct Channels.  All Content in a Direct Channel is controlled by each of the two participants.  Users can delete content for only 10 minutes after its creation. 

Network. Your Network comprises all the people on your Channels who are External Users.  If you wish to remove someone from your Network or have your name removed from their Network, you can leave or delete the Channels that you share with that person or remove them from the Channels you share. 

Profile. Anyone who looks at your profile can see your name, job title, contact details, picture, city, country, searchable expertise and biography.  Internal Users see your internal division name, your full Network, and any special permissions you have.   External Users see your company name and those in your Network from their Organization. Your profile is not publically available and users outside your Organization can only see your profile if (i) you interact with them, (ii) they enter your email address on Candex or (iii) they interacted with Colleagues with share  a Team with you. 

Invitations.  The Service encourages people to send invitations to others who are not yet on Candex to join discussions.  If you choose to provide us with email addresses of others, we will use that information to enable you to invite those people to join Candex.

Teams. Joining a Team makes you a colleague with all of that team's members and gives confidential access to your Briefings to that Team’s Administrators.  As part of a Team, you share Team Channels and Briefings with that Team. 

Administration.  Administrators for your organization can grant permission to specific users to see certain Briefings or other Content without membership on a Team. You can see who has these permissions from that user's profile and in your Organization’s settings.

Data Availability. Candex perpetually makes available, stores and regularly backs up ALL Content added to its Services.  Access rights to the Content is based on user interactions across unlimited numbers of users, Organizations and pricing plans.  If Your Company upgrades to the enterprise edition, custom data retention policies can be agreed to meet compliance requirements.

Data Exports.  An officer of your Organization or a court of law via a legal process can request a data export which includes the Contents of any discussion controlled by one of its users. Candex will inform the impacted users and Organizations immediately following any request. Candex responds to legal process in a manner consistent with the Electronic Communications Privacy Act, 18 U.S.C. §§2501 et seq. Fees may apply to any data export request.

Usage Data. We may use statistical data, analytics, trends and usage information derived from your use of the Services (“Usage Data”).  Some ways we use the Usage Data include operating, improving and personalizing the Services and our offerings, as well as other products and services.  Except to provide reports to you or others in your Organization, we do not disclose Usage Data in a way which is identifiable to your Organization or users in your Organization.

Support Data. Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. Support may be provided through phone, e-mail, or online chat. We may use Remote Access (RA), with your permission, to provide support. We use Support Data in the same way as we use your information, as described in this privacy statement. Additionally, we use it to resolve your support incident and for training purposes.

Other Data. We may also collect other information about you which does not identify you personally, such as the type of browser and operating system you use; your Internet protocol addresses (including any host name or geographic information associated with these addresses); and information related to your computer or device system configuration. We may use "cookie" technology, web beacons, and log file information to purposes such as: (a) collect website users' usage data to enable easy access to the Service and otherwise improve the Service; (b) provide custom, personalized content and information; (c) monitor the effectiveness of the Service; (d) monitor aggregate metrics such as total number of visitors and pages viewed; (e) track your entries and submissions to the Service; and (f) generate "analytics" data for our own use. Please note: most Internet browsers automatically accept cookies. You should change your browser settings if you do not wish to accept cookies from us on your computer.

How We Use Your Personal Information. The personal information you provide to us is used for a variety of purposes, such as registering, logging-in and using the Service, allowing you to interact with your counterparts to the Services. We will not disclose any information to others unless required by law. We do not disclose any other type of personally-identifiable information other than as described below. We expressly disclaim any ownership in your Content or data.

How We Share Your Personal Information. We disclose Identifiable Information, including without limitation information gathered by means of cookies to those of our employees and our service providers who: (a) need to know this information in order to process it on our behalf, or to provide services offered through or relating to the Services; and (b) have agreed not to disclose it to others. By using the Services, you consent to the transfer of your Identifiable Information to those service providers. We shall not sell or make available the Identifiable Information to anyone other than to our employees and service providers as described herein. We may also disclose your personal information to third parties (a) to comply with any applicable law, regulation, legal process (including any court order) or governmental request, (b) to perform certain administrative functions consistent with our Privacy Policy on our behalf, (c) to protect the safety of our employees and our property, and (d) and in connection with enforcement of this Privacy Policy and the Terms of Use.  

How You Can Protect Your Privacy. Your personal account with the Service for use of our Services is password-protected for your privacy and all data transfers between your devices and our servers are encrypted for security.  At all times, you will need to protect your password appropriately and limit access to your devices to prevent unauthorized access to your account and personal information. When you submit or make available your Identifiable and other information through our Services, you are giving your consent to the collection, use and disclosure of such information pursuant to this Privacy Policy. If you do not wish that we collect any personally identifiable information from you, please do not provide us with any such information.

Opt-Out Options and Unsubscribing. You may be asked to provide your email address in order to enable us to present you, from time to time, via email communication, with news and updates about our Services or other products, as well as other marketing communications and promotional offers from Candex and/or third parties ("Opt In"). If you do not wish, at any time, to receive from us such marketing communications, or ask us to stop providing you with such information, you can opt-out by following the "Opt-Out" instructions available at the bottom of each such communication or by sending us an email to requesting removal of your email address from any mailing lists. Please be sure to include your full name and email address and indicate what type of communications you do not wish to receive any longer. We will take appropriate steps to fulfill your request; however, please note that it may take a few days or longer to process your request during which you may still receive marketing communications from us. If you decide to terminate your account with us, you may do so by contacting us at Please note that such deletion may not be immediate and copies of your profile information and Content may remain on back up media.

Changes to this Privacy Policy. We may occasionally revise this Privacy Policy to reflect changes in our Website and Services and other practices; therefore, you should review our Privacy Policy prior to each use of the Website, particularly each time before you submit or update your Identifiable Information, so you will be informed of any changes in our privacy practices. At all times, the most current version of our privacy policy will supersede any other versions of our privacy policy. You can determine when the Privacy Policy was last modified by checking the "Effective Date" legend at the top of the Privacy Policy. If the policies described in our Privacy Policy change in any material respect, we may also notify you by posting the revised policy on our home page, by email, or by other means that we may choose and as required by applicable law. We may apply changes to information previously collected by us, to the extent permitted by law. If you do not agree to be bound by the terms of the new or modified Privacy Policy, you agree to immediately notify us that your personal information should be deleted and you should immediately cease use of our Service. Such notice and cessation of use are your sole and exclusive recourses.  Your continued use of the Service after such changes constitutes your acceptance of any such changes.  

Updating of Identifiable Information. We allow you to freely update, correct, or delete any Identifiable Information saved by us. To do so, please go to your settings on our website. 

Data Location. Your Services’ data is stored in various locations within the European Economic Area and/or in locations approved and compliant with the European Economic Area rules and regulations. Your Services’ data may be accessed in any country. Candex abides by GDPR as set forth by the European Union. To learn more about GDPR, please visit

How to Contact Us. If you have any questions or comments regarding this Privacy Policy, you can contact us by email at

General. This Policy Agreement shall be governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles. Any claim or dispute between you and Candex that arises in whole or in part from the Service shall be decided exclusively by a court of competent jurisdiction located in New York, NY.

Copyright. If you are a copyright owner or an agent thereof and believe that any content posted or uploaded to the Service or such other content available on the Service, infringes upon your copyrights, you may submit a notification by providing our Copyright Agent with the following information in writing: (i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (iii) Identification of the material that is claimed to be infringing or to be the subject of infringing Channel and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Candex to locate the material; (iv) Information reasonably sufficient to permit Candex to contact you, such as an address, telephone number, and, if available, an electronic mail; (v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Candex's designated Copyright Agent to receive notifications of claimed infringement may be contacted at:

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